About The Opportunity

Our client is a long established retailer with over a billion dollars in revenue through stores and ecommerce. For 2018 the leadership team has set ambitious performance objectives across customer loyalty, ecommerce and email marketing. We are seeking a solid product manager to drive these business critical change projects to completion. There is an appetite for change and improvement but all of the constraints of operating a high volume and stable business at the same time.

In this role you will gain experience owning high profile ecommerce and marketing products and directing future omni-channel strategies. The role will be on a career path to becoming a senior director or VP of product management. This is a consulting role working as part of a long-term ecommerce transformation project.


The Senior Product Manager will own the product strategy and roadmap for complete business areas (e.g. Customer Loyalty or Digital Marketing)
Work closely with the business executives in the organization at senior director level and above to understand corporate objectives and vision and to support those with timely product delivery
Manage and guide junior product managers as they deliver product features through their complete lifecycle, from inception to delivery to UAT and launch
Will be involved in platform and vendor selection, from search to contract and to commission new projects
Develop innovative solutions, overcoming constraints and to champion those to all stakeholders
You will be accountable for product delivery and will oversee the creation of product requirements across desktop, mobile and social channels for ecommerce, customer loyalty and email marketing.
Manage relationships with Engineering, Systems Architects and third party vendors to ensure that project schedules and quality goals are achieved
You will own the roll-out of new features and customer facing solutions, from ensuring quality and robustness of the implementation
The role will include ensuring best practice product management and delivery is instituted across the organization


At least 5 years ecommerce product management experience, ideally leading ecommerce platform transformations using a combination of third party and homegrown solutions.
Ideally you have worked with ecommerce front and back end platforms, cart & checkout, payment, order management and customer service
Be well versed in Product Management techniques and/or Agile Development
Technical skills with a good understanding of engineering and QA constraints and how true scalability can be achieved
Coordination skills with the ability to work across functional teams including sales, engineering, operations and marketing
Bachelors degree preferred, Masters/MBA preferred but not essential
Previous consulting experience in addition will be favorably considered
Excellent oral and written communicator, able to develop and sell product features, functions and roadmaps
Ability to hit the ground running in any product situation and quickly take charge Strategic thinker, but able to work the detail on User Experience, Technology and Business Benefits


The role will be based at our client's headquarters based in Oakland, California, with flexibility to work as a contractor or as a permanent employee for First Retail.

Why Work For First Retail

You will be working as part of a highly experienced and focused consulting team. We combine the disciplines of product management, program management and enterprise architecture to provide our clients with best practice solution design and delivery. Our domain expertise covers retail and b2b ecommerce, financial services, high technology, business intelligence and big data. We generally work with global and national enterprises, and the projects that we are involved in are key to corporate strategy and generally have executive sponsorship and good exposure.

We pay competitively for San Francisco Bay Area and we are flexible as to working hours and time-off. The role is ideal if you’re looking to make the transition to a consulting role working with multiple clients.

Please send a resume, brief cover letter and contact information to careers@firstretail.com