Since 2010 First Retail has provided ecommerce services to clients such as M-Factor. We bring a deeply experienced team of retail, supply chain and technology professionals that will identify and fill in the gaps between client organization and software vendor to ensure a complete and functional end-to-end implementation.
The retail landscape is changing faster than we can update this website, we've moved from bricks to clicks to mobile and then back again to Omnichannel. The new normal is one of constant change, where First Retail has been leading the way since 2010. Our team of retail experts will help you meet the challenges of tomorrow's rapid retail evolution through highly targeted short engagements to help you overtake and stay ahead of your competition. We have an innovative approach to identifying new opportunities and to deliver complete solutions in short timeframes. Tightly Scoped Engagements: - Beyond mobile strategy and execution - Big data planning, design and execution - Beyond omnichannel and execution - Social data, customer engagement and execution Of course you will have your own vision and set of challenges - let us craft a short project around those.
Got a big daunting project and not enough experienced staff? Yep, that's something we hear a lot. Let us lighten your load with our team of highly experienced consultants who have managed and delivered projects for some of the largest retailers in North America. From capturing and documenting requirements to vendor selection, implementation and support, our team has delivered the nuts and bolts of retail technology with an innovative twist since 2010. We're not like the other guys. We won't roll up with a car load of cubs that are eager to learn on your dime. We might have held senior or executive posts, but we will roll up our sleeves so your job gets done. Along the way we will be able to provide some insight that comes from long experience. The First Retail team is ready and able to take the reins to make sure that your mission critical projects are successful. See the types of services we offer below:
PRODUCT, PROJECT AND PROGRAM MANAGEMENT
Strategy – business case development, cost benefit justification, proposal writing, market requirements documentation (MRD), risk assessment Roadmap – scoping, business & technology roadmaps, program office and project framewords Vendor Selection – request for proposal, vendor evaluation & selection and vendor management Requirements – business process modeling, function mapping, product requirements documentation (PRD)
Architecture – technology strategy, platform architecture, systems scalability and failover planning Integration – systems interface mapping, interface design, build and test, gap analysis Implementation – hardware provisioning, system configuration, customization, testing specification, quality assurance and UAT, user training Support and Maintenance – support contract management, system maintenance and front-line support
RETAIL ECOMMERCE DOMAIN EXPERTISE
Product Reference – item reference file set-up, attribute rationalization and PIM implementation Category and Taxonomy – category and taxonomy creation and management Merchandising Operations – site merchandising processes, task management and application setup Order Management – forecasting processes, demand planning and order creation, mapping to legacy processes and vendor systems Inbound Supplier Chain – ordering, shipping logistics, import requirements
Inventory Management – warehouse selection and configuration, best practice stock management Fulfillment and Returns – 3PL selection, shipping logistics, integration with order management and shipment tracking systems Customer Service – call center selection and setup, CSR performance optimization Business Intelligence and Analytics – out of box reporting, tool selection, configuration and implementation, data warehouse design and build, dashboard performance management frameworks
TECHNOLOGY CONFIGURATION AND IMPLEMENTATION
eStore – Magento, Amazon, Demandware, ATG Marketing Automation – Bronto, CLM24 Imagery –Scene7, Magic Zoom Web Analytics and SEO - Omniture Site Search – Endeca, Lucene, Customer Experience Management – SessionCam
Finance, Payments and Tax – Netsuite, Cybersource, Taxware Order Management – Sterling, Netsuite 3PL and Inventory Management – Netsuite, Amazon FBA Customer Service – Netsuite PIM – Riversand Business Intelligence and Analytics – Crystal, Tableau, AmazonRedShift, MySQL
DEPENDABLE SERVICE DELIVERY
First Retail teams pride themselves on being responsive to client requirements and proactive in understanding business needs and issues before they arise. Our consultants are multi-skilled which allows them to be flexible and adaptable as the deliver against project objectives. We follow a structured and methodical approach designed to ensure knowledge transfer and mitigation of risk. First Retail team members are selected for their maturity, expertise and experience and will therefore operate in a manner sensitive to the each client organization. Our approach is holistic and pragmatic allowing us to quickly identify and address business challenges at their root cause and to manage around valid constraints. Combining both enterprise and startup pedigrees, we aim to provide a cost effective solution that is focused on client success.