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  • Customer Lifetime Value, Customer Aquisition, Merchandise Personalization

    Digital Nervous Systems for Retailers

    Traditional retail models are crumbling, and those that fail or are slow to adapt will fall too. The intelligence behind any Retail Digital Transformation takes on a very specific set of dimensions that set it apart from that of other industries: a Efficient Customer Acquisition machine, a Dynamic and Personalized Merchandise Mix, and the ability…

  • Innovating Beyond Omnichannel

    Omnichannel retailing seems to be all the rage these days - aligning assortment, centralizing inventory and providing a seamless customer experience. However, there are a number of interesting startups that are innovating beyond the current Omnichannel paradigms (March 2013) I've been in a number of meetings recently where large established retailers discussed their Omnichannel strategies.…
  • Who Will Displace the Mighty AMZN?

    Having attended the 2013 Shop.Org presentation by Forrester Analyst Sucharita Malupuru, I visited her blog where I found an interesting post entitled Who Will Displace Amazon? One Of These 3 Will where it was suggested that Walmart.com, Ebay and a vertically integrated manufacturer-retailer may provide the challenge. There was an interesting comment saying that a…

  • Kofi Anan Secretary General United Nations

    Product Management: Getting to ‘No’

    After 12 years spent as a Product Manager working for Enterprise Software, Startups, blue-chip retailers and financial services companies and advising many more, I have been able to boil it all down to one key skill – the ability to say ‘No’. This post explains why ‘No’ is the one word that product managers need…

  • The Universal "Want" Button

    Yesterday’s photo of Mark Zuckerberg at Walmart Stores in Bentonville prompts speculation around a potential partnership between the two giants. However, we at First Retail are encouraging speculation of a different sort – that Walmart might be the vendor that will respond when a consumer hits a Facebook ‘Want’ button Some Speculation If Facebook does…

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